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NIB (6)
Making a claim (2)
How do I make a claim and what documents do I need?
Heathrow Airport Closure 21/03/2025
Managing an existing claim (3)
I'd like an update on my claim
What is an excess and how do I pay it?
How will my claim be paid and when?
Other FAQs (9)
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About COVID-19 (3)
My trip's been cancelled
My doctor advised against travelling
Should I travel?
Getting in touch (3)
Getting in touch
I'm unhappy with my claims decision
How do I make a complaint?
Emergency 24h medical help (1)
Medical emergency 24/7 - Help whilst you're abroad