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NIB (6)

Making a claim (2)

How do I make a claim and what documents do I need?
Customer Information: Travellers Affected by Middle East Disruption

Managing an existing claim (3)

I'd like an update on my claim
What is an excess and how do I pay it?
How will my claim be paid and when?

Other FAQs (11)

Will I be covered if I miss my journey due to EES registration queues?
EU Entry/Exit System (EES)
Privacy Notice

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About COVID-19 (3)

My trip's been cancelled
My doctor advised against travelling
Should I travel?

Getting in touch (3)

Getting in touch
I'm unhappy with my claims decision
How do I make a complaint?

Emergency 24h medical help (1)

Medical emergency 24/7 - Help whilst you're abroad

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UK Claims servicing by:

Collinson Insurance Services Ltd Reg. No.00758979. Registered in England & Wales Registered Office: 5th Floor, 3 More London Riverside, London SE1 2AQ Authorised and regulated by the Financial Conduct Authority - registration number 311883

EU Claims servicing by:

Collinson Insurance Solutions Europe Limited Reg. C89980. Registered Office: Third Floor, Development House, St Anne Street, Floriana, FRN 9010. Collinson Insurance Solutions Europe Limited, is authorised by the Malta Financial Services Authority and is regulated by the Central Bank of Ireland for conduct of business rules.